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Last Updated: 28 September 2026
LensDock operates on an Exchange-Only Policy. We do not provide online refunds. Exchanging your eyewear by visiting our store is completely free. If you choose doorstep exchange, additional courier charges will apply based on distance.
Free of charge (No courier or service fees)
Visit any LensDock store to exchange your frame or lenses. You can try alternative frames in person and get them adjusted directly at the store.
Additional courier charges based on distance
If you cannot visit a store, a courier pickup can be arranged from your delivery address. The eyewear is returned to our facility for verification and exchange.
Store visits are completely free of charge.
Follow these simple steps when visiting our store for a free exchange.
Bring the frame in its original case along with the cleaning cloth.
Show your digital order confirmation or physical invoice.
If exchanging for vision or power issues, bring your prescription slip.
Sector 44, Chhalera Banger, Near Chaudhary Plaza, Noida, Uttar Pradesh - 201301
Sector 45, Sadarpur Colony, Near Shiv Temple, Noida, Uttar Pradesh - 201303
1. Exchange-Only Policy: Custom prescription optical lenses are made specifically for each customer's individual eye power and frame size. Therefore, we do not provide standard online refunds or payment cancellations. All orders are eligible for exchange only.
2. Store Visit Required for Disputes or Extreme Cases: In the rare event of an unresolved dispute, structural issue, or extreme case where a full refund is requested, a physical visit to an authorized LensDock retail store is strictly mandatory for inspection and evaluation.
3. Required Items for Evaluation: When visiting the store for dispute or extreme refund review, you must bring:
Online or remote refunds will not be processed without in-person store inspection and approval.
The frame must not have physical damage, cracks, or unauthorized modifications.
Please return the eyewear with its original case and cleaning cloth.
Exchange requests must be made within the 7-day exchange window from delivery.
Contact our support team or visit any of our stores for assistance.